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All orders are dispatched within 3 working days and the delivery takes another 3 to 10 working days.

Our garments are all handpicked, quality checked and specially handcrafted as per brand guidelines. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of any manufacturing defect we will be happy to exchange or refund the amount. All refunds are processed from our end within 5 working days and may take another 5-7 working days to be credited to your account.

If you have a return request or any other questions that you would like to ask us, Kindly write to us at info@kotadoriasilk.com or whatsApp on +91 7838119654 and we’ll get back to you at the earliest.

    Our Operating Address:

    A802, Tower-A Pioneer Presidia
    Sector 62, Gurugram
    Haryana – 122101

    For wholesale enquiry, please contact us at +91 7838119654 or write to us at kotasareesgurgaon@gmail.com

    Order: Your order shall be processed subject to your payment being processed successfully

    Payment Mode: The Payment may be made by Credit Card, Debit Card, NEFT, EMI, Net Banking & Wallet. We do not accept any other form of payment, including without limitation, cheques, or money orders

    For your security, the billing name and address on your credit card must match the information you submit. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not adhere to these criteria

    Payment Methods, Promotions & Discounts: The offers, discounts, promotions on products sold on this web page are subject to the discretion of kotadoriasilk.com

    Statutory Taxes: All purchases on KotaDoriaSilk website shall be subject relevant statutory taxes. Price mentioned in the website are inclusive of GST and any other taxes applicable in India

    PRIVACY POLICY AND STATEMENT:

    KotaDoriaSilk respects your privacy and is committed to protecting the personal information that you furnish. In general, you can visit KotaDoriaSilk on the Internet without identifying yourself or providing personal information. There are times when KotaDoriaSilk may need personal information from you and this Privacy Statement describes the information KotaDoriaSilk collects from you and how we may use it.

    WHAT INFORMATION IS COLLECTED FROM YOU:

    Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, company you work for and other information needed to provide a service you have requested.

    Sensitive personal data or information means such information which consists of information relating to Password, Information of Bank Account ,Credit Card, Debit Card or any other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history, biometric information etc.

    COLLECTION AND RETENTION OF INFORMATION:

    KotaDoriaSilk may receive personal information and/ or sensitive personal data Information) from its customer, business partners and/ or suppliers. KotaDoriaSilk collects such information and uses such information in accordance with this privacy policy and in conformity information technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. KotaDoriaSilk follows following guidelines for collection and retention of Information:

    1. Express and/ or implied consent from the provider of Information regarding purpose of usage
    2. Collect Information only for lawful purpose
    3. No retention of information for a longer period than required for the purpose
    4. Provider of information can review information provided.
    5. Keep information secure

    USES AND DISCLOSURE OF THE INFORMATION:

    KotaDoriaSilk follows the following guidelines for use and disclosure of Information:

    1. Previous approval from the information provider is to be taken in case of disclosure of Information to a third party
    2. Previous approval is not required, if such disclosure is expressly or impliedly agreed to by the information provider
    3. Information can be shared with Government agencies without previous approval from the provider of information.
    4. KotaDoriaSilk will not publish sensitive personal data or information
    5. KotaDoriaSilk may transfer information to other body corporate or person, who ensures reasonable level of data protection and security
    6. Third party sharing of Information is done only if such sharing is necessary for the purpose for which it is collected

    When we collect personal information from you, we will inform you at that time of the reason we have requested it. The information will only be used for KotaDoriaSilk business purposes, such as, to respond to requests for products, documentation and services, to process an order, to conduct a transaction, to correspond, to enable a subscription or event registration, to handle job applications or send direct marketing information and perform market research. KotaDoriaSilk will also use your information to personalize the content you view and to better understand how you use the website in order to improve the services KotaDoriaSilk provides.

    In general KotaDoriaSilk assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Policy/Statement is a part. You have the right to request that KotaDoriaSilk not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.

    KotaDoriaSilk follows standard guidelines/ codes on Information Technology- Security Techniques- Information Security Management System- Requirements and takes all reasonable care for protection of data and information.

    The KotaDoriaSilk Website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you’ve visited. The only personal information held in such a cookie is information you have provided to KotaDoriaSilk.

    You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the KotaDoriaSilk website if you do disable them.

    The KotaDoriaSilk Privacy Policy and Statement was last updated on June 2014

    KotaDoriaSilk reserves the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification

    Continued use of the KotaDoriaSilk Websites signifies your acceptance of any changes to the Privacy Statement

    KotaDoriaSilk firmly believes that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the actual outfits ordered. It is practically impossible for us to replicate the same colours on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a colour under different light and medium. Colours as shown in the catalogue may vary from the actual colours of the garments as the process of photography and printing involves a lot of transitions and changes.

    KotaDoriaSilk and their respective publishers, authors, agents and employees have done their best to ensure the accuracy of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site. The use of information on or derived from this site is at the user’s own risk.